The Support of Software

Equipment repair

The Support of cash machines

Outsourcing

Installation

Training

News

13.01.2010

Arcom received certificate of "Bank industrial center"

Arcom received certificate of 'Bank industrial center' which certifies that ARCOM UNIVERSAL EMV POS/SV ver.2.0 software for Pos terminals and Pin-Pads correspond to SVFE_ISO8583_1R38 protocol.

27.04.2009

ARCOM Group obtained a Certificate from Open Way on software.

ARCOM Group obtained a Way4 Certificate on NewWay POS ver.4.0.2 software for terminals UNICAPT 32 equipped by pin-pads.

24.02.2009

Tieto certified Arcom groups' software for EMV card acceptance for Ingenico POS-terminals

Tieto and ARCOM group cooperate in providing banks of Russia and CIS countries with solutions for acquiring execution on Ingenico POS-terminal equipment.

01.12.2008

The solution "Arcus 2" is introduced in the system "Info-Pharmacy"

The hardware-software system 'Arcus 2' on the base of pin-pads 'Ingenico' has been successfully integrated in the cash system of 'Info-Pharmacy' of company 'Alliance Healthcare Russia'.

17.11.2008

"Arcom" and "Alfa Bank" have signed a contract on delivery of POS terminals in 2009.

According to the official results of tender commission on delivery of terminal equipment for 'Alfa Bank' the winner is 'Arcom'

04.10.2008

Strategic collaboration with "Network Systems Group"

Companies ARCOM Group and Network Systems Group have signed the contract on the beginning of the strategic cooperation directed on construction of bank solutions 'on a turn-key basis' in St.-Petersburg and Northwest region.

Service Training of employees of clients

Training of employees of clients

Successful implementation of new standards of ARCOM GROUP clients’ service led to the further development of this business direction. From the company management point of view, the complex approach to the decision of the providing with the bank equipment task means also training of technicians of bank-client.

Technical specialists of banks got an opportunity to pass training courses on service as of POS-terminals, so of cash machines. Training is carried out on material-technical base of ARCOM group in groups up to 6-8 persons on the request from bank and at signing of new service contracts. The course is planned for 1-3 days and includes theoretical part and practical training.

Specialists of our company that have big experience in service and repair of the bank equipment of self-service, answer the questions in detail that most often occur while working with the bank equipment and teach how to decide simple problems.

Bank technical specialists receive the complete set of the necessary documentation and from the very beginning of the training have possibility to practice on the real equipment.